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TIPS > Corporate > Director's Blog
Memories of Jamaica

May 15, 2008

Dear Mr. Smith,

I was directed to your Blog by the JTB in Miami and I wanted to thank you for creating it.

As a photographer who has worked for the JTB (I actually won awards for my work on your behalf) and shot throughout Jamaica for various hotels and cruise lines,

I began My Love Affair with Jamaica over 25 years ago.

I was the first person ever to get a photograph inside Nonesuch Cave in Port Antonio.

I went inside the Cave with a tripod and did very long exposures to show the detail of the interior. Bats were flying over head, and because the only light inside was one small light bulb, the models (women) were getting very nervous. (They could hear the Bat’s but not see them!!!)

I remember taking a small plane and flying from Kingston to Port Antonio (a Very Small Airport!!!) and flying over the mountains.

The thermals ascending from the Earth over the area we were flying in made the plane bob up and down like a toy boat in rough waters.

It was exhilarating!!!

Flying over the waterfalls from above and looking down at lush green vision that is Jamaica... Could anyone question if there is a God?

Again, this is a quick note to say "Thank You" for keeping me up to date on you country.

Sincerely

Michael Fineman

P.S.

I have the pleasure of being friends with and dining very frequently with James Palmer.

James was the chief at Strawberry Hill.

He is also the one who taught Martha Stewart how to cook Jamaican style.

I asked him if she was the most famous person he cook for... He laughed and said, "No Mon, I’ve cooked for Prince Charles!!!"

 

Montego Bay Looking Better and Better….

 

Visitors to Montego Bay in recent months will have been struck by the ever-improving appearance of that city. First, the initial blast of the Spruce Up drive, initiated by Minister of Tourism Edmund Bartlett, took care of overgrown verges and unkempt vacant lots, giving the city a more groomed appearance. Then, renewed efforts by the police aided by high-tech surveillance equipment saw the reduction of harassment and “hustling” on the Hip Strip.

 

Finally, we now see a drive by the city’s visionary mayor, His Worship Charles Sinclair to rid the city of the visual pollution of billboards. Hallelujah! Reports are that the city will not be renewing permits for billboards once they expire, making it possible to look forward to a day in the near future when Jamaicans and visitors alike will be able to see the vistas that make Jamaica famous, unimpeded and unobstructed by advertising clutter that long ago got out of control.

 

We have also been told, by the Chairman of the Tourism Enhancement Fund in a recent Press release, that the TEF will invest J$200,000,000 in landscaping of the Elegant Corridor, that strip east of the city.

 

All of this is good news and comes not a day too soon. Take a look at the pictures below, for example. The signage on the left is an example of two of 14, yes 14, such signs that appear within a distance of less than a mile in St Andrew, many of which carry messages in the lower portion that proport to promote the welfare of the travelling public. Do you think that such messages would be better suited to radio, where motorists can receive them in their vehicles? The second picture, although taken with a simple cell phone camera shows something wrong with the scene. Can you identify what that is?

 

 

   

 

Marketing in the “Fourth Dimension”

 

There’s a silent revolution taking place and its having an impact on pretty much everything we do in tourism today. This revolution is taking place in what we have come to know as “cyberspace”, or what I like to call the Fourth Dimension. Ultimately, it will completely transform the way we do business. That transformation is already becoming evident.

 

Recent research indicates that 60% of consumers who travel shop for travel on the Internet and 40% of them actually make their travel purchases online. No destination on earth that hopes to compete for the attention of today’s travelling consumer is without a web site and Jamaica is determined to distinguish itself as the destination in the lead in harnessing this technology.

 

A new web site will appear at www.visitjamaica.com by mid-year and – you can say you read it here first – it will be an eye-opener! But more of that anon.

 

You’re obviously aware of our extranet, that is known by the acronym TIPS (our Tourism Information Publishing Site), which we launched last year to wide acclaim. TIPS has helped bridge the information gap between the Jamaica Tourist Board and the publics we serve. It is widely used by the news media, the travel media and people in various fields who have a need for in-depth information about tourism in Jamaica.

 

Several years ago, Jamaica made a decision to cut back on its “bricks and mortar” offices across North America and to rely instead on a network of home-based reps. To date that network has maintained contact via telephone, periodic meetings and e-mail. We will soon make a quantum leap forward with the launch of an intranet, a phase of our web-based development that, while invisible to the outside world, will demonstrate its value by improvements in efficiency and performance by the organisation.

 

The next frontier we will conquer in the “fourth dimension” will see us providing more and better service to our loyal partners at the retail end of the trade and special announcements will be made about that soon also.

 

The JTB will soon be using web conferencing to reduce even further the impact of distance on our performance as a team and our advertising will reach consumers on their mobile phones. In other words, wherever you may be on the World Wide Web in 2008, the JTB intends to be right there with you.

Big Things are Happening in Ocho Rios!

There's an amazing development taking place in the hills above Ocho Rios. When completed, it is likely to raise the bar for attractions in Jamaica and the Caribbean. It will be known as Mystic Mountain.

 

A soft opening is expected in the summer and it is expected to be in full operation for the start of the winter season. Full details will be provided by the developers in due course, but I'd like to share with you something of what to expect: a ski-lift type ride above the tree line to the top of a mountain; a bobsled ride from the top to go down; a very long zip line ride above the treetops; an infinity pool into which guests will fall from a water slide. There's more, but that's for later.

 

What's happening there now is also fascinating: Determined to minimise impact on the environment, cement for the construction of the pylons that will support the "ski-lift" is being airlifted by helicopter. This to prevent having to build a road for heavy construction vehicles. The pylons that will support the lift were specially designed to reduce the "footprint" of the feature by half. Sanitary conveniences will have no adverse environmental impact at all and a  number of enchanting natural water features will add character to the attraction.

 

I visited the construction site recently and took a few photographs to share with readers: They show 1) the helicopter collecting a load of cement; 2) workers hooking up the massive bucket to the helicopter's line and 3) the absolutely fantastic view from the lookout tower at the top of the attraction's main building, which has been designed to reflect the architecture of a 19th. century Jamaican railway station.

 
 
 
 
 
Let's Get Busy

Well, here we go: New Year, new plans, new targets. Jamaica will add several thousand new rooms to its hotel inventory in 2008, imposing on the destination an imperative to increase arrivals by a double-digit margin.

 

The Minister of Tourism has challenged the industry to attract 1.9 million stopover visitors to Jamaica in 2008. That's approximately 200,000 more than we did in 2007, an exceptionally difficult year in which we were able to hold the high ground we'd managed to achieve in 2006. This means that we will have to set aggressive performance targets for ourselves in all markets.

 

The challenge is made doubly-difficult by the gloomy economic forecast emanating from the USA and the fact that this will be an election year, in which Americans have traditionally displayed a disinclination to travel abroad.

 

We hope for a more realistic marketing budget this year. With it we expect to make a better account of ourselves in Europe, the UK and Canada, while affording better coverage in our US television advertising. We also expect to launch a new website in 2008 and make aggressive use of "new media", blogs and other internet-based options.

 

Jamaica is a very resilient brand and our fortunes in tourism continue to grow, but that's no cause for complacency. We've got to make 2008 the best year ever in tourism for Jamaica. The JTB is up to the task: There've been good reasons why we've often been voted the best or leading tourist office in the region.

 

But this challenge does not apply solely to the JTB. Our partners in the private sector will also be challenged. We'll have to achieve greater synergy in our efforts as we seek to grow market-share in existing markets while penetrating new and developing markets in Europe, the Far East and Latin America.

 

We've got our work cut out for us, so let's get busy.

 

... a reader's comment:

Agreed. The "movement for improvement" to "spruce" up the destination should start at both international airports, A very simple solution would be planting a slew of blossoming trees (those needing very little daily care) at the airports. My recommendation would be the bougainvillea in different colours so that as one exists the airport there is a feeling of vibrancy and excitement - a feeling that one has arrived at a destination that is full of colour and music. The first impression is one that will go a long way in setting the mood for that special vacation.

Perhaps to start off, a goal of some 50, or better 100, bougainvillea trees planted by school children in the area for their botany/science class outing that could be tied to a meritocracy curriculum. Each child could watch his/her tree grow.

What is even more important is that an environment that is "spruced up" can only help to stimulate a sense of pride and an overall sense of well being for the city. It may serve to change the way each resident feels about his country!

Keeping it "Spruced"

The term “spruce up” is on everyone’s lips, thanks to the effort of Minister Ed Bartlett to make Jamaica ready for the start of the winter season, our top income-earning period in the tourism sector. The Tourism Enhancement Fund sponsored the drive to make our resort areas shine and - combined with broad-based volunteer effort - it has had wonderful results.

 

But we must ask ourselves: “Would it be necessary to exert so much of our energy and  resources if we had better environmental management standards and practices?"

 

It certainly could not possibly be lost on people who live and work in our resort areas that there’s a direct correlation between the attractiveness of the environment and our ability to encourage visitors to enjoy and explore our communities. Everyone wants a bigger slice of the tourism pie, it seems, but too many of us are prepared to leave the responsibilities to others. Mostly, “others” translates into “Government”.

 

Jamaica is naturally beautiful and needs little help to be impressive. Its our communities that often let us down. True, there are long-term problems that can only be addressed by Government, but the citizens, corporate and individual can play a bigger and more useful role.

 

Here's my own list of ideas of ways we can help keep Jamaica looking good:

  • Proper disposal of garbage. Certainly more environmentally sensitive methods can be applied: recycling of metal, glass and paper and composting of degradable materials
  • Adopting low-maintenance landscaping practices. we tend to create work for ourselves that we have do intention of doing, when we plant high maintenance gardens at roundabouts, etc. I propose the use of rock gardens, cacti, etc. instead. 
  • The use of bougainvillea to improve naked cliff faces along stretches of the new highway. Cascading bougainvillea is a very impressive sight. the plant grows very swiftly and is not well suited for hedges, etc unless one is prepared for constant trimming. The spectacular flowers appear only on the newly grown limbs, so constant pruning is necessary at ground level. left to cascade from a height, however, it can be left to run riot and do so in vibrant colour.
  • Enlist school children in annual environmental maintenance exercises. Typical projects could include: Painting of litter bins (empty barrels and drums donated by the industrial sector), planting of flowering trees (Pouis, Poinciana, Jacaranda, Poor Man's Orchid, etc.) using saplings raised and distributed by TPDCO.
  • A sustained effort to rid our communities of illegal billboards and the promulgation of guidelines, standards and regulations governing outdoor advertising. Frankly, if I had my 'druthers, I'd see a plan in which all outdoor advertising was contained to very specific urban areas. For example, while I think that a billboard is an imposition and an eyesore when plunked in the between the viewer and Jamaica's magnificent scenery, I accept that advertising, particularly lit and animated boards can enliven a major intersection, such as the currently drab Cross Roads or Halfway Tree.
  • The adoption of verges, roundabouts and other public spaces by business houses. This already is taking place on a limited scale, but in some cases the sponsors of such efforts take back their pounds of flesh withy another type of litter: advertisements. I accept that credit is due and they are entitled to take it, but a massive billboard to take credit for maintaining a small piece of greenery that will enhance the appearance of your business environment is a bit much. Try to exercise restraint and keep your "This space maintained by...." signs to a reasonable size, so as not to off-set the good work you did with the grass.

These are just a few ideas that I throw out for discussion. Hopefully some reader will respond and add a few more and hopefully these ideas will find more general acceptance and at sometime go into practice.

 

 

 

 

Pushing to equal a record...

The region has taken a beating from the Western Hemisphere Travel Initiative (WHTI), the US’ Department of Homeland Security initiative that insists that US citizens and residents  can now only enter the USA if they are in possession of a passport. Most destinations that rely heavily on US arrivals are down in that category and, it seems those closer to the US mainland and may depend on impulse travel  are down my a wider margin.

Jamaica has been down in US arrivals this year by as much as 12%. This has now eased back to around -10.8%. Thanks the growth we have been able to achieve in other markets, however, we have been able to hold our overall arrivals at 2.2% thus far.

Preliminary statistics and very encouraging reports from our tour operating partners cause us to have a positive view of the remaining three months of the year. In fact, we are pretty confident of being able to equal last year’s all-time record performance.

True, there are more rooms in our inventory now than there were in 2006, but given the well-known challenges that this year brought (Cariciom Visa, WHTI, soft US economy. Cancun returning to the market) we would consider equaling last year’s achievement as a job well done.

However, we cannot rest on our laurels. Minister of Tourism, Hon. Edmund Bartlett has challenged us to bring in a 10% increase next year. We regard this as possible. After all, the US market will be returning to normal at a rate of 1.8 million new passport holders per month. Additionally, we intend to work aggressively in the markets in which we have made such stellar gains this year: Canada, Britain and the rest of Europe.

While the Minister has promised us adequate resources, we also intend to apply smart strategy to our marketing. The internet will continue to play an important role. We know, for example, that 39% of Europe’s population is now on-line, which translates to a directly-reachable market of 321 million people. The JTB has reviewed its web strategy – this extranet, TIPS – is one obvious example of the results, and we will be rolling out new facets of this strategy in the coming months. These will enable us to be where the consumer is when looking for vacation options.

We have also developed some clever promotional schemes that are designed to capture the public’s imagination and stimulate a desire for travel to Jamaica. We’ll roll these out in the near future.

But before we do all that, we need to join the Minister of Tourism’s “movement for improvement” and spruce up our destination.  There are many opportunities to participate, individually or on a collective or corporate basis.  I’d welcome hearing from people who have volunteered in this effort. Better yet, I’d love to receive some “before” and after” photos that demonstrate the impact that community effort can have.

 

 


Back to the Visual Pollution Issue....

A reader brought the following article from the venerable Advertising Age publication to my attention.

 

It is heartening to see some societies are dealing proactively with the blight that unrestrained use of billboard advertising can cause. I’ve made no secret of my concern that we’ve long past the point where this blight has become a virtual pestilence obscuring at every turn our enjoyment of Jamaica’s magnificent natural beauty.

 

From Advertising Age: 

THIS WEEK'S POLL QUESTION: Is it time for more cities to reduce the number of billboards on their streets?

 

BACKGROUND: São Paulo, Brazil, made history by banning ads on billboards, neon signs and electronic panels, and now Rio de Janeiro is considering a similar measure. Brasília, Goiânia, Belo Horizonte, Vitória, Porto Alegre and Curitiba are among Brazilian cities discussing ways to reduce visual pollution, and local newspapers report that the mayor of Argentina's capital, Buenos Aires, has been inquiring about the possibility.

Looking on the Bright Side

The Internet has certainly levelled the playing field as far as communication is concerned. Private individuals can now become publishers of their own blogs without editorial control. In recent years, the blog phenomenon has been embraced by mainstream enterprise to provide a degree of interactivity with the public. Travel industry sites have used blogs to allow consumers to share experiences and provide each other with advice and consumers have taken to them as fish to water. The reason for this is that they are perceived to be objective first-hand accounts delivered without the influence of vested interests, like national tourist boards, etc.

 

Another phenomenon has been the forwarded e-mail, which consumers use to pass on information or an item of interest to family and friends. A bit more focussed than the blog, which can be entirely public, the forwarded e-mail can still have extensive reach. If forwarded to everyone in each recipient’s e-mail address book, it can spread exponentially. Our nationals use this method of spreading jokes, pictures and news – good and bad – from home.

 

Finally, there’s YouTube, the site that enables you to post your own pictures or video on pretty much the subject of your choice. This site has become enormously popular and its amazing what can be found about our country there. I did a search for some Jamaican music and discovered a wealth of material about some of our most revered musical icons, stuff I never know existed. I saw the Skatalites in performance, Don Drummond, Tommy McCook, Roland Alphanso, Derrick Morgan and Ernest Ranglin. In fact, I found a fascinating video with Ranglin giving a talk on what makes reggae what it is.

 

But, there’s a dark side, and its beginning to sully the nation’s image. There can be no denying Jamaica’s problems. As a developing nation we have our share of challenges, but of late we seem predisposed to wallowing in the negative and ignoring the positive. This is reflected in our music very clearly and on the Internet, where dark, unsavoury images of Jamaica are beginning to proliferate.

 

Jamaicans in the Diaspora are valuable and influential ambassadors for their country. I use this medium to encourage them to look at the bright side of life in Jamaica and to celebrate it. There is a lot of good news that we can share in our forwarded e-mails, many positive images that we can post on YouTube. This is not an invitation to sweep anything under the carpet, just a suggestion to make a shift to the brighter side more often.

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"As the Director of Tourism, I will regularly post my thoughts and observations on the happenings within our industry. All visitors to the site may read these posts while registered users are encouraged to submit their comments at any time. I look forward to your responses."

Basil Smith - Director of Tourism

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